Tim was a pleasure to work with! We had mold present underneath our home, and they were very efficient with getting it taken care of. We live out of town, and he made the process very easy and smooth. I highly recommend SERVPRO!

Great team! Very timely, professional, wonderful results!

If you have water damage and need expert help, Bobbie Gatewood is your life saver. Bobbie and Miles were onsite within 45 minutes. I highly recommend SERVPRO Carteret and Eastern Onslow to help you through a water damage crisis.

Soooo thankful for the team effort from SERVPRO in Swansboro!!!! After an active leak was found at our beach house over Spring Break- I was distraught thinking about the process that I was going to have to go through with insurance and repairs. Thankfully my realtor put me in touch with Dakota- and the rest was magic!!! Shelley, the mitigation team, and Tommy with the repair team- all went above and beyond to make this as painless as possible. I cannot praise them enough for their hard work and their kindness!! Everything was repaired properly and in a timely manner. I would highly suggest them in these types of situations- you will appreciate knowing someone is going to take care of you- and they are going to do the job right!!!

SERVPRO showed up in the most unfortunate circumstance involving severe water damage to our home. The team arrived on time and worked hard to preserve our home. SERVPRO staff were patient, professional and communicated well throughout our restoration process. I highly recommend them!

My parents have a rental unit in Beaufort, NC that I help them manage. After their renters contracted Covid, I needed to disinfect the unit before the next guests arrived. I contacted SERVPRO of Carteret and East Onslow Counties on a Thursday and spoke with Dakota. She was incredibly accommodating and professional, understanding the urgency of my request to have the unit cleaned by Sunday. Despite their fully booked schedule, they managed to rearrange their appointments to fit me in.

Tim personally texted me once the job was completed, confirming that the unit was disinfected and ready. The entire team was courteous and professional, making the whole process seamless and stress-free. I was confident that the rental unit was properly cleaned and safe for future guests.

Thank you, SERVPRO! Your exceptional service exceeded my expectations!!

"Few people have actually experienced the crisis a fire or flood in their home and when it happens, it is devastating and a blow to your sense of security. I am so thankful to SERVPRO for coming in to stop the damage and restore everything back to normal. Your technicians, crew chief Jonathan and assistant Darrin are pross who know what to do and answer any questions, I can recommend SERVPRO to anyone who faces this situation. Service extraordinaire! Shelley was also an important part of the team, excellent work!"

I called SERVPRO of Carteret & East Onslow Counties because I had several indoor rugs that desperately needed to be cleaned. Not only did they thoroughly clean the rugs (the rugs smelled great) but they were so kind and professional and easy to work with. I have their magnet on my refrigerator and will definitely call them again!

I can't say enough good things about the professional crew They are very knowledgeable about many different problems and solutions. They won't finish until they make things right. I highly recommend SERVPRO of Carteret County I am adding that it all depends on your insurance company as well. We came to a stand still when it came to replacing the insulation under the crawl space as well as the moisture barrier. We have Allstate. These things take time so you will have to flex ?? your patience muscles!

SERVPRO was a Lifesaving Company for me, no doubt. They quickly responded to a call in the wee hours on a Saturday morning when I stepped out of bed into several inches of water covering my whole first floor.
They were a true team, and quickly put my mind at ease that all was going to be fine, and they would help me every step of the way. They had dehumidifiers and drying blowers in no time.
Shelley Weatherington has especially been there for me, the estimator for the company. She is very knowledgeable and proactive. So glad she's in my court.
Timmy, Jonathan, Bobbie, Tommy, Greg, and ALL the crew were and are amazing. Thank you!

I highly recommend SERVPRO of Carteret & East Onslow Counties. They recently helped me with water removal and mitigation after my home was flooded. The team arrived within 20 mins of my call! Timmy and Jonathan were especially helpful. Their responsiveness and communication were excellent throughout the process. They made dealing with the insurance company seamless. I am sincerely grateful to this SERVPRO team for getting me back in my home as soon as possible!

Excellent service, Phil and his team did a quick, professional, in detail remediation for us. Highly recommend SERVPRO

Team came same day although it was late and they were booked for another job. They sent a seasoned rep over in advance to create a plan. Continuously followed up to ensure remediation procedures were on track.

Excellent! Positive, professional, punctual and very responsive! I had water damage to my flooring and they got it cleaned up and dried up and repaired in no time! 

Our toilet leaked on the third floor of our home while we were on a 3 week vacation, SERVPRO came to the rescue, they were there in no time and dried up all three stories and were able to save most of the flooring and cabinets. They also have great customer service! Highly recommend!!

I would highly recommend SERVPRO. They responded quickly to my call and were able to help me right away with water damage. Jonathan, the lead technician, called me every morning when he was on his way, responded to every text or question I asked and worked long hard hours every day. Brent (owner),Jonathan and Greg (tech) made this difficult situation so much easier.

I was a 100% stressed out and overwhelmed when my dryer caught fire 2/12/23. Megan at SERVPRO contacted me and within hours had a crew at my home. They walked me through what needed to be done and how they handle it all. Before they left that day, I had machines and fans in my home to help eliminate any smoke smell. The next morning 3 SERVPRO vehicles showed up, 2 moving pods and a truck with a dump trailer. They started cleaning off what was salvageable and put it in the pods then put what was not on a tarp. Took pictures of what was non salvageable and hauled it off. Always keeping me informed as to what was going on and the steps it took to accomplish it. A week later my house was nothing more than the shell. No flooring, no furniture, no personal belongings. The walls were cleaned and now ready for paint, my popcorn ceiling all scraped down. It was crazy how quickly Timothy and his crew knocked it out. I was a complete mess before SERVPRO got involved but now I can’t wait to see how home is gonna look. They definitely have me looking at the light at the end of the tunnel!

Called wanting to see if I had mold in a house we are under contract with. Called and they came out 30 minutes later! Shane was very helpful and kind.

Wow, these guys are amazing. I was extremely embarrassed at the state of my home after being gone for a month, being out of state for a family emergency. The people I had taking care of my home and pets while I was gone didn't do what needed to be done, so my house was disgusting, and beyond smelly.
The guys explained everything that they were going to be doing, and are very informative all the way around. I feel they went above and beyond for me. Bryson was very nice and knowledgeable, Mark works fast and is also very kind. All 3 gentlemen were very courteous and eased my anxiety and embarrassment. They work hard and fast. Brent was very nice, helpful, and I feel like they all did a little extra to help me. Dakota (in the office)was very sweet and helpful getting back to us and getting the guys out here quickly. I highly recommend these guys!!! My house smells and looks so much better!!! Thank you all very much... ?? ?? ?? ?? ??

SERVPRO was quick to respond, on time and did a great job. Cameron was on time, considerate to my concerns and hard working. We recommend them.

"New homeowners to the coastal area and was ensure who to contact.Placed a call and the staff was very responsive and completed the remediation in a timely manner. The Technician (Cameron) was attentive to our concerns, knowledgeable, patient with the clean-up and met our expectations. Highly recommend the company and technician."

"Brent is great to work with."

"We started using SERVPRO's Professional COVID Cleaning Service at our ice cream shop once COVID hit. They are very professional and do an amazing job of sanitizing the entire store."

"Thank you very much, was really pleased with the work your crew did."

"Please thank your team for the hard work they complete on our home. Thanks, James"

"Company was called on for a difficult situation that involved a tenant being suspicious of mold, etc. We called on SERVPRO to give us a professional opinion which they did in a very precise way and at a reasonable cost. Again, our experience with this company was very satisfactory. Home Finders, Robinson and Associates, Morehead City, N.C."

"Came out promptly after our call. Very polite and professional. Completed work satisfactorily."

"This was an emergency call on the weekend. Staff met us at the home and provided prompt and courteous customer service. They explain what they needed to do to resolve the issue after a minor water leak to prevent mold and mildew damage. We are very happy with the level of service we received and would not hesitate to hire them again."

"Great staff great People . Highly recommend them."

"Great job and always on time.
Friendly and very courteous"

SERVPRO is one of three mitigators I use on a regular basis in my role as the claims manager. SERVPRO has adhered to my three demands for the twenty years I have been using them for claims. Number one, I have to trust them because I am sending them into houses in most cases are owned by absentee owners. I have never had a complaint of missing items. Number two, if they cannot get to the damage quickly they must tell me. They have always been honest with me in this case. Number three, I don't need to hear the good news but I insist on hearing the bad news about a claim. SERVPRO has earned my trust!

The service we received was beyond excellent. I cannot put into words how appreciative our company is for the work SERVPRO completed after we experienced a fire and water damage. Within just a couple of hours of our business being cleared for entry, SERVPRO showed up and worked tirelessly to assist us with our goal of reopening only 48 hours later from the event. The owner personally came to our site and walked through the building to ensure our every need was met. On top of that he purchased dinner for his workers and offered for me to come and join them. I am forever grateful for their assistance during what was an extremely stressful and emotional event. THANK YOU TO YOU AND YOUR TEAM!
HR Director, WCY

"SERVPRO did a fantastic job with mold removal and cleaning. They were prompt, professional and very HONEST. Efficiently completed the job and would return at any time if requested." 

"So far the service has been prompt and reliable. They showed up on the same day we called for the restoration estimate, and met with the insurance adjuster later in the week." 

"We started using SERVPRO's Professional COVID Cleaning Service at our ice-cream shop once COVID hit. They are very professional and do an amazing job of sanitizing the entire store." 

Thank you for the work you do!! You're greatly appreciated.

We started using SERVPRO's Professional COVID Cleaning Service at our ice shop once COVID hit. They are very professional and do an amazing job of sanitizing the entire store.

After recently learning about SERVPRO's upholstery restoration process on social media I immediately booked an appointment to get the car seats in my wife's car restored. We have a toddler and these seats have seen better days. From juice boxes to milk shakes in the last four years these seats have seen it all. SERVPRO as a whole was a great company to work with. The office staff was very accommodating and the magic the crew worked on these seats was well worth every penny. It really brought the car back to life, looked so clean and smelled so fresh. Alexis informed us of all the other services SERVPRO has to offer and I can't wait to book a duct cleaning for our home. Highly recommend this business!

Excellent job with reasonable pricing. Professionally done.

The service we received was beyond excellent. I cannot put into words how appreciative our company is for the work SERVPRO completed after we experienced a fire and water damage. Within just a couple of hours of our business being cleared for entry, SERVPRO showed up and worked tirelessly to assist us with our goal of reopening only 48 hours later from the event. The owner personally came to our site and walked through the building to ensure our every need was met. On top of that he purchased dinner for his workers and offered for me to come and join them. I am forever grateful for their assistance during what was an extremely stressful and emotional event. THANK YOU TO YOU AND YOUR TEAM! HR Director, WCY

We would like to express our sincere appreciation for the valuable service you are providing to us during the corona virus/Covid-19 pandemic. Through your generous gifts of materials and expertise, we are confidently able to assure our members and visitors that our church building is as healthy and safe as possible. Through your efforts, and those of Tony Martin, we continue to be a beacon of hope through Jesus Christ to our community during this time. 

New ownership has made some much needed and refreshing changes. The focus is on meeting all customer needs while performing quality work!!

Outstanding to work with and very thorough. They did a great job of removing smoke smell from our home and communicated well through the process.

Outstanding on every level! Under new ownership so ignore any previous negative reviews. Met all of my expectations from repairs to working with my insurance. Do not even think of calling anyone else for restoration services.

The entire team was great from start to finish. They were at my house within two hours of the incident. Paul made sure I knew what was going on every step of the way and I felt confident that my house was being taken care of! I would definitely recommend SERVPRO!

I have been extremely satisfied with the help I received from SERVPRO after hurricane Florence. They responded quickly to my call for help with the mitigation and demolition of affected areas. When it came time for restoring the damaged areas they provided excellent contractors (when experienced contractors were in short supply in Carteret county)!
They responded promptly to all requests for follow-up work. At a time when everyone was so overwhelmed by the scope of the hurricane devastation, it was a great relief to have experienced professionals to work with.

SERVPRO is one of three mitigators I use on a regular basis in my role as the claims manager. SERVPRO has adhered to my three demands for the twenty years I have been using them for claims. Number one, I have to trust them because I am sending them into houses in most cases are owned by absentee owners. I have never had a complaint of missing items. Number two, if they cannot get to the damage quickly they must tell me. They have always been honest with me in this case. Number three, I don't need to hear the good news but I insist on hearing the bad news about a claim. SERVPRO has earned my trust!

Amazing job, everyone was super helpful and got the job done accordingly. Was very impressed with every aspect of SERVPRO helping me through my water damage. 

Quick to handle mold situation. Great service!

Everything SERVPRO did for me as the prime contractor was done very well. I could not be more pleased with their communication. They handled mortgage bank adjusters and the insurance company adjusters with a firm hand. If the job is to be done well, you have to be patient. I would recommend SERVPRO every time.

The team was very professional and took time to talk with us. Very impressed with entire service.

Fast, and furious when it comes to restoring your home.

Thank you for making our home safe! We have much to be thankful for this Thanksgiving. 

Thank you so much for the service rendered during and after our recent flooding. Thanks for getting us back to normal. Your staff of workers are great.

I really appreciate your help with our "disaster"!!

Great service! Prompt and efficient.

Staff was prompt, courteous throughout the entire process from the first call to follow-up. Store now looks amazing, thank you!

Congratulations on the professionalism of your team. Believe it or not I can be a tough grade but the customer service provided by your restoration team was superior to anything I have encountered in the service industry!

Congratulations to all the staff! Lynette Garner who is not a Chalk and Gibbs insured had a claim and was very pleased with SERVPRO.

I just wanted to say thank you for all of your work on our home. Taking care of a multitude of problems with our home long distance could have been very difficult for me, but your team was wonderful to work with. Mitch was very personable, helpful and knowledgeable. He went above and beyond to make the process easy for me and to meet and communicate with my other contractors regarding necessary repairs. Jennifer was extremely helpful on the office side with scheduling and billing.

Many thanks to Mitch, Jennifer, Jimmie and the many SERVPRO staff who helped us through our water leak "experience". We appreciate your promptness and professionalism. Thanks to you our family is enjoying our 4th of July vacation in our Atlantic Beach home. I would recommend you without reservation to other home owners. You all did an exemplary job and we are very grateful.

I am very pleased. Outstanding service. They kept me informed and calm! I could not have expected better service. I would recommend to anyone.