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Fire Damage Restoration Process

4/3/2024 (Permalink)

Fire? Call SERVPRO! Fire? Call SERVPRO!

After the fire trucks leave, your home may endure fire, smoke, and extensive water damage. Did you  have broken windows or doors pushed in during firefighting efforts? We've got it covered. SERVPRO of Carteret & E. Onslow Counties, your fire restoration specialist, arrives promptly to prevent further damage, securing both structure and belongings.

Our advanced training ensures a swift and thorough restoration process, bringing your property back to pre-fire condition(or better)!

Here is our Fire Damage Restoration Process:

Step 1. Emergency Contact

Step 2. Inspection and Fire Damage Assessment

Step 3. Immediate Board-Up and Roof-Tarp Service

Step 4. Water Removal and Drying (if water is present)

Step 5. removal of Smoke and Soot from all Surfaces

Step 6. Cleaning and Sanitizing

The #1 Choice in Cleanup and Restoration

4/3/2024 (Permalink)

Technicians in van Always Here to Help!

Why Choose SERVPRO? Because we are Faster to any size Disaster! We have more than 2220 locations nationwide serving 97% of all US zip codes within two hours, so no matter where you are located you can trust that SERVPRO will be right there, Ready to Help! As a trusted leader in the restoration industry, SERVPRO of Carteret & E Onslow Counties has the advanced training and equipment needed to clean and restore your home and business. We are locally owned, and our highly-trained team of certified professionals is ready to respond everyday, any time.

An emergency can happen at any time, and our Customer Care Center is ready to take your call, day or night. Just call SERVPRO of Carteret & E. Onslow Counties at 910-326-1344 for immediate assistance.

We have earned the reputation as #1 in the cleanup and restoration industry and specialize in fire and water damage, specialty cleaning, mold, and so much more.

Professional Cleaning Company

4/3/2024 (Permalink)

SERVPRO Cleanup sign Here to Help!

General Cleaning & Janitorial Services

When your home or business needs a deep cleaning, our cleaning professionals provide the expertise with the use of advanced technologies to help make it "Like it never even happened."

  • Residential and Commercial Cleaning
  • Carpet and Upholstery Cleaning
  • Ceiling, Floors, and Walls Cleaning
  • Drapes, Blinds, and Window Treatments

Specialty Cleaning Services

Our team of experienced professionals can safely clean your property using advanced technology with care and compassion. Our professionals follow all applicable laws and safety guidelines. Our specialty cleaning services include: 

  • Air duct and HVAC cleaning
  • Biohazard and crime scene cleanup
  • Virus and Pathogen cleaning
  • Document Restoration
  • Odor Removal
  • Graffiti and vandalism cleaning

Storm Cleanup & Restoration

When any type of natural disaster, big or small, strikes your property, our storm damage professionals are available when you need clean-up, repair, or restoration. Floods. Tornadoes. Hail. Hurricanes. Snow. Wind. Ice. Each natural disaster brings its own type of devastation and damage. With 2220 locations in the U.S. and Canada, SERVPRO’s storm damage clean-up experts are Faster to any size disaster™. Our proprietary cleaning solutions, advanced equipment, and decades of experience will help return your property to preloss condition.

Spring is in the air and so is dust and allergens!

4/3/2024 (Permalink)

Spring Cleaning Spring Cleaning!

  • Professional Cleaning: Mold Removal: Water Damage Restoration: Air Duct Cleaning:Odor Elimination:

     by your side, spring cleaning is a breeze! Give us a call at 910-326-1344! 

October is Fire Prevention Month

10/4/2023 (Permalink)

Cooking Fire Cooking Safety

Its October, which means it is National Fire Prevention Month. National Fire Prevention Month was created back in 1925 by President Calvin Coolidge, October was proclaimed to be Fire Prevention Month in response to the Great Chicago Fire of 1871, which killed more than 250 people and destroyed more than 17,000 buildings. It is now 2023 and this years theme is "Cooking Safety Starts with You". Here are six key steps to look out for to protect yourself and your family from a cooking fire. 

1. Pay Attention to What You're Cooking

2. Watch Your Surroundings

3. Watch for placement of Pot Handles 

4. Keep your Kitchen Clean

5. Kid and Pet-Free Zones

6. Buy a Fire Extinguisher 

We here at SERVPRO of Carteret and E. Onslow take fire safety very seriously. We want all of Carteret and Onslow County to be safe while cooking in the kitchen, especially with the holiday season coming up! 

October - Fire Prevention Month - After Fire Cleaning

10/4/2023 (Permalink)

Bathroom Vent Caught Fire Bathroom Vent Caught Fire

October is Fire Prevention Month and we here at SERVPRO of Carteret and E. Onslow Counties take fie damage very seriously and are professionals at cleaning up post fire damage. Smoke and soot can be toxic, creating a hazardous situation for your property. Even if a fire is contained in one area, smoke, and soot can travel throughout a structure. Our professionals are highly-trained, with the experience, tools, and knowledge to clean up fire damage and remove the smell of smoke. In keeping with our goal to restore your home and cherished possessions to their pre-fire condition, we use appropriate personal protective measures to safely clean, deodorize and restore your property.

Getting Back to Business Quickly After a Fire

Any disruption in business hurts your bottom line. Our fire damage restoration specialists can respond quickly and understand a business owner's unique issues after a fire. When faced with fire damage cleanup and smoke damage removal, our goal is to help you get your business up and running again as soon as possible.

When faced with a large commercial fire, SERVPRO's large loss teams can handle any sized fire damage and will work alongside our local SERVPRO experts.


October - Fire Prevention Month - Commercial

10/4/2023 (Permalink)

Commercial Fire Services Commercial Fire Services
Commercial Property Fire and Smoke Damage Restoration

Fire damage at your commercial property is devastating. That’s why SERVPRO® responds as quickly as possible to evaluate the situation. We work with you to restore your business to its pre-fire condition. 

Commercial Property Remediation After a Fire

Fire damage, storm damage, and water damage can be a shock to you, your employees, and your customers. SERVPRO’s professionals will handle the commercial restoration process as fast as possible so you can get back to business. When a large disaster strikes your commercial property, our large-loss specialists can handle any sized disaster.

In the event of a widespread event, the SERVPRO Disaster Recovery Team is strategically located and placed ahead of time, to respond Faster to any size disaster™ to help get your business back in operation as soon as possible. 

Minimize Downtime After Commercial Fire Damage

Having an emergency plan is good for protecting your business. Our local teams will work with you to create your Emergency Ready Plan. Please contact your local SERVPRO so when disaster strikes, you are ready.

October - Fire Prevention Month - Water Damage

10/4/2023 (Permalink)

Fire Contents Fire Contents

Fire damage, including smoke and soot, affects not only the structure of your house, but also your belongings. SERVPRO® understands your family’s furniture, clothing, keepsakes, and other belongings are the very things that make a house a home.

Contents Restoration

SERVPRO specializes in restoring contents damaged by water, fire, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your belongings to determine what items can be restored to pre-fire condition. We'll use several methods to clean your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.


If your home requires extensive restoration or cleaning due to fire damage, SERVPRO can conduct an organized, efficient move-out of the affected area. A move-out has several benefits, including:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is complete, we'll work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Electronic Cleanup

Fire-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by fire. Smoke residues can contain acids that corrode metal surfaces. If the residues are not removed, corrosion causes electronic failure in the device. SERVPRO can coordinate the restoration of your electronics, including:

  • Television sets
  • DVD players
  • Computers
  • And more

The key to restoring electronics is taking prompt action to prevent further damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water or fire, extreme caution should be taken to help ensure the fire damage does not destroy the document. Although some documents may not be restored to pre-fire damage condition, SERVPRO can save a great deal and help minimize additional damage.

Depending on the type of documents, and the level of fire, smoke, or soot damage, there are five options for the restoration of documents:

  1. Air Drying
  2. Dehumidification
  3. Freezer Drying
  4. Vacuum Freeze Drying
  5. Vacuum Thermal Drying

Storm Damage Repair and Restoration

10/4/2023 (Permalink)

Commercial Storm Team Large Loss Storm Team

When any type of natural disaster, big or small, strikes your property, our storm damage professionals are available when you need clean-up, repair, or restoration.

SERVPRO is the #1 Property Damage and Restoration Company

Floods. Tornadoes. Hail. Hurricanes. Snow. Wind. Ice. Each natural disaster brings its own type of devastation and damage. With 2180 locations in the U.S. and Canada, SERVPRO’s storm damage clean-up experts are Faster to any size disaster™. Our proprietary cleaning solutions, advanced equipment, and decades of experience will help return your property to preloss condition.

SERVPRO Disaster Recovery Team

  • Commercial Storm Damage Restoration 
  • Commercial Construction Services 
  • Commercial Large Loss and Disaster Recovery 

When needed, the SERVPRO Disaster Recovery Team is called into action. This team mobilizes from across the country to support large-scale, natural disaster damage events. We provide Commercial Damage Restoration, Commercial Construction Services, and Commercial Large Loss and Disaster Recovery.


Cleaning Services

10/4/2023 (Permalink)

Residential and Commercial Cleaning Services Residential and Commercial Cleaning Services

Cleaning Services

When daily life starts to take a toll on your home, SERVPRO’s residential cleaning services can give it a deeper cleaning than a basic home cleaning service can give.

General Cleaning Services

Life can get a little messy sometimes. When it does, we can help you clean it up.

We're the PROs in Home Cleaning

You know how it is. Sometimes things just happen: spills on the carpet, pet accidents, and the general wear and tear of everyday life. These things take their toll on your carpets, upholstery and other items. Sometimes you need a deeper clean for your home than you can do yourself. You need a professional cleaning company that can provide heavy duty cleaning services. That’s when you can call the certified professionals at SERVPRO. Our experienced professionals are trained in a variety of cleaning methods for carpets, drapery, blinds, upholstery and hardwood floors. We’re backed by more than 50 years of experience in the cleaning and restoration industry and have the training and equipment to give your home a higher level of cleanliness.