Step 1: 24 Hour Emergency Contact
When you call, our specialist will guide you through several questions that will help us appropriately respond to your unique water emergency. Beyond understanding your situation, we will want to set up a time for your LOCAL SERVPRO professional to inspect the property and create a restoration plan for you. Fast response is critical, so we'll want to schedule this as soon as possible. Be sure to have an Emergency contact in place in case a minor, sibling, or persons are at your home while you are away, in case there is a water damage, then that way they will know who to call quickly.
We Answer the Phone Ready to Help
Call Today - (910) 326-1344
Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Carteret & East Onslow Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the water-damaged home or business
- When did the flooding or water damage occur?
- What caused the water damage (if known)?
- Is there electricity available (on-site)?