Large Water Damage in Jacksonville NC

10/17/2019 (Permalink)

A water damage that affects one or two rooms is bad enough but usually the occupants can continue to live in the structure during the drying and repair processes.  When the whole building is affected, plans have to be made to relocate the residents then move all the furniture and contents to a place where it can be dried, cleaned and stored.  SERVPRO of Carteret and East Onslow Counties was contacted by a couple in Jacksonville NC when they got back in town after a long trip and discovered their home was flooded.  A water line in the ceiling of the second floor bathroom had failed and the water had probably been running for at least a week.  SERVPRO began by blocking furniture and moving contents out of harms way while we extracted the standing water.  After consulting with the homeowners as to what essential items they would need in the interim, we inventoried and packed up their belongings and brought them back to our warehouse and cleaning facility.  The couple was able to secure a hotel room nearby.  A restoration dry cleaner was brought in to take care of clothing, drapes and linens with priority service given to the clothing.  Now that we knew that the immediate needs of our customer where being taken care of, SERVPRO was able to begin the demolition and drying process.  It took three months to get all the repairs completed and move the furniture and family back in...which by all accounts was very fast considering the extent of the damage.  Water damage jobs vary greatly in severity and expense but just know that SERVPRO will make it, "Like it never even happened."